Frequently Asked Questions

1 WHY IS BLUNDSTONE UNLIKE ANY OTHER BOOT?

Born in Tasmania, Blundstone has been making boots since 1870. Like their place of origin, these boots are built tougher than they need to be and designed to go anywhere, do anything and look great every step of the way. 

  • NATURAL FOOT SHAPE

Shaped like the human foot for absolute comfort, Blundstone boots mold to the wearer’s foot over time, creating a custom fit that is truly yours and yours alone.

  • PULL TABS

Blundstone’s iconic pull tabs make them effortless to put on and kick off. Because adventure waits for no one.

  • OILED LEATHER

Blundstone leather is oil-treated for maximum water resistance. All of our styles are outstanding in puddles, while our Thermal Series styles are 100% waterproof. 

  • MAXIMUM COMFORT

Shock Protection System (SPS) is a Blundstone patent built into the majority of our boots, this system absorbs 33% of the heel-strike shock so that bones and joints don’t have to. 

  • FIT

Blundstone boots are made to fit snugly around your ankle so can be tight to pull on the first time. Over time, the boot will stretch slightly over the instep, but never lengthwise.

  • BUILT SEAMLESS

The upper leather one piece ensures minimal seams on the boot that helps to protect against breakage and leaks.

 

2 WHAT SIZE BOOT SHOULD I BUY?

A proper fit is the key to getting the most out of your Blundstones. To ensure your boots are fit to go everywhere life takes you, here are a few things to keep in mind:

  • All Blundstone boots are unisex with the exception of the Women’s High-Top Boots and Women’s Heel Boots.
  • With repeated use, your Blundstone boots will stretch slightly over the instep, but never stretch lengthwise.
  • All Kids and Youth styles, along with the Super 550 series feature extra insoles that can be used to adjust sizing.
  • If you prefer trying on a pair in person, use our store locator to find your nearest local retailer.
  • Blundstone boots and shoes are marked with Australian / United Kingdom sizing. Blundstone 1/2 sizes refer to width only, not the length. Please refer to the size guide below to find the size that’s right for you.

A STEP BY STEP GUIDE TO MEASURE YOUR FEET

STEP 1

Measure your foot length. An easy way to do this is to stand on a piece of paper and trace the outline of your foot. Then measure from the back of your heel to the tip of your big toe. This will give you the length of your foot. Make sure you measure both feet and go with the largest size.

STEP 2

When it comes to comfort, it is just as important to get the right boot width as the length. While our leathers will stretch and mold to your feet over time, if you prefer a wider fit select the half size up. The half size provides additional width but not length.

STEP 3

Refer to the size below and compare your foot measurement to the chart below for the perfect fit. If you are still not sure about what size would be right for you, email us at infousa@blundstone.com

STEP 4

When you receive your boots make sure you try them on standing, wearing either socks or stockings that you will wear with your boots. Please also try these on a carpeted surface so that the bottom of the boots is protected.

Find Adult size guide here

Find Kids and youth size guide here

*The size under the boot indicates the Blundstone (AU/UK) size.

3 HOW DO I RECOVER MY ACCOUNT LOGIN INFORMATION?

Select ‘My Account’. ‘My Account’ is located on the top right-hand side of the navigation bar on the website. Or click here if you have forgotten your password, please click on ‘Request New Password’. An email will be sent to you with a temporary password. Please use this to login and reset your password.

If you need further assistance, please contact Customer Service on infousa@blundstone.com

4 HOW DO I CHECK MY ORDER STATUS?

Once you have placed your order on the website, you should receive an automated email confirming your order. Please ensure you check your ‘junk’ folder if you don’t receive the email. You will receive a second email once your order has left the warehouse and is on the way to you. The email contains your UPS tracking number and a link to the tracking details through the UPS site.

You can also check your order status at anytime by logging into your account.

5 WHEN WILL MY BOOTS SHIP?

We offer free UPS ground shipping to the 48 contiguous United States. If you live in Hawaii or Alaska we ship using UPS 2nd Day (actual delivery time may vary depending on zip code) for a flat shipping cost of $40 USD.

Do you want your boots even faster?  For a charge you can select a different shipping option at checkout (Alaska and Hawaii excluded).  The charges for expedited shipping are:

  • Next Day Delivery $75.00 USD
  • 2nd Day Delivery $30.00 USD
  • 3rd Day Delivery $20.00 USD

Orders are required to be received by 11.00 a.m. (ET) for additional shipping listed above (Next, 2nd & 3rd Day Delivery). Orders received after that time will be shipped the following business day. Please note that orders received after 11.00 a.m. (ET) on Fridays will not ship until the following Monday.

We do not currently offer same day shipping, but if you need your boots today, use our store locator to find your nearest retailer.

ORDER TRACKING

Once your order ships you will receive an email notification providing you with the UPS tracking number so you can see where your boots are.

THINGS TO KNOW

  • All orders are dispatched from our USA warehouse.
    115 Melrich Road, Suite 5, Cranbury NJ 08512, USA
  • The warehouse is closed on the following days:
    • New Year’s day
    • Presidents Day
    • Good Friday
    • Memorial day
    • Independence day
    • Labor day
    • Thanksgiving
    • Christmas Period - December 24, 25 & 31
  • We do not ship outside the United States of America. For international orders, please visit the Blundstone site that services your country.

Blundstone Australia

Blundstone New Zealand

Blundstone United States

Blundstone Canada

Blundstone UK, Ireland & Scotland

Blundstone Netherlands

Blundstone Japan

Blundstone France

Blundstone Sweden

Blundstone South Africa

CONTACT US

If you need assistance with your delivery, please contact us.

6 DO YOU OFFER FREE SHIPPING?

Indeed we do. We offer free UPS ground shipping on all orders to the 48 contiguous United States. For Alaska and Hawaii residents, we ship using UPS 2nd Day (actual delivery time may vary depending on zip code) for a flat shipping cost of $40 USD.

While we do not currently offer same day shipping, you can get your boots today by using our store locator to find your nearest retailer.

7 WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We currently accept Visa, MasterCard and PayPal. Please note that if you are paying by credit card, you will be charged immediately and it will be routed through PayPal Australia.

8 WHAT IS YOUR RETURN AND REFUND POLICY?

Something not just what you wanted—wrong size, color not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days and we will refund you the original purchase price.

To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to our online store and start a new order.

To return the boots here’s what you need to do:

STEP 1

Put unworn boots and a copy of your invoice in the original shoe box and place in the shipping box (you can use the shipping box the boots came in). Keep a copy of the invoice for your records. Ensure that you keep a copy of your invoice which was shipped with your purchase.

STEP 2

Register and print your UPS return label here.

Please note that you can use your website order number, this can be found in your Blundstone online account OR the invoice number which is highlighted in bold and located in the top right hand side of your invoice.

NEED HELP?

WHEN WILL YOU RECEIVE YOUR REFUND?

You will receive a full refund to your credit card or PayPal account within 5 business days of your boots being received at our New Jersey warehouse for inspection.

REMEMBER:

  • You have 30 days from the day your item shipped to initiate a return.
  • Items purchased online at www.blundstone.com cannot be returned at any of our dealers. They must be returned directly to us as outlined above.
  • We only accept returns for items purchased at www.blundstone.com.
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days of your boots being received at our New Jersey warehouse for inspection.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

WARRANTY

If you believe there is a fault with your boots and you purchased them more than 30 days ago then please go to our Warranty page for information on what to do.

9 CAN I EXCHANGE MY BOOTS FOR A DIFFERENT PAIR?

To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to www.blundstone.com and start a new order.

10 HOW DO I CARE FOR MY BOOTS?

While our boots are designed to last, it's vital that you care for them to help prolong their life and luster. Our boots are made from leathers with various finishes, suede, nubuck and canvas. Each needs specific care in order to keep them clean. Follow our tips below to properly care for your Blundstone boots.

CLEANING LEATHER

  • First, remove any caked dirt on your boots with a soft bristled brush or damp cloth, and leave your boots to air dry. Please ensure that your boots are away from direct sunlight or any heaters, as they will dry out the leather.
  • Apply leather polish or cream to the leather to help maintain your boots. If you are using a polish for the first time, try it on an inconspicuous area of the boot to check whether it alters the color or appearance.
  • If using a polish, apply a small amount of leather cleaner to a polishing cloth or brush and rub onto the shoe in circular motions.
  • Wipe away the residue and again leave to dry.

CLEANING SUEDE

  • Use a suede brush, to scrub off any surface stains or dirt.
  • If you have any scuff marks, you can remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris.
  • A dry suede brush can be used to lift and remove any dirt or dust without harming the suede.
  • Once clean apply a waterproof spray on the shoe to help prolong their life. Some suedes are best treated prior to wear if they have not been treated.
  • It’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.

CLEANING NUBUCK

  • Use a dry cloth to remove any surface dirt. Then brush gently with a nubuck brush. Use a circular motion, taking care not to spend more than a few seconds on any area.
  • If you have any scuffs, remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris. Alternatively, try a spray-on nubuck cleaning solution, then wipe the area with a nubuck cloth. It is important to follow the instructions on such products and ensure it is tested on a small area before wider application.
  • Dab the shoes with a clean towel to remove any excess moisture and leave to air dry.
  • Apply a waterproof spray on the boots to help prolong their life.
  • Remember, it’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.

CLEANING CANVAS

  • Scrub away any patches of dirt with a soft bristled brush. Or, if you have one lying around, you can even use an old toothbrush.
  • Dip a cloth or soft bristled brush into some warm water and clean the entire surface of the boot.
  • Put some tissue paper inside your boots and leave them to air dry, to help maintain their shape when drying.
  • Never put your canvas Blundstones in a tumble dryer or they risk shriveling and damaging the sole.

EXTRA TIPS

  • Never dry your boots by an open fire or artificial heat source, as this will cause the leather to harden, shrink and crack. It can even cause the leather to pull away from the sole. Always dry your boots naturally at room temperature.
  • Always store your boots in a well ventilated, cool place away from sunlight or any heat which will tarnish the leather.
  • You should use a leather conditioner on your boots whenever they need them. If your boots are looking a little scuffed and worn, always remember to use a conditioner.
  • Similarly, you should use a suede protector on your suede boots when they are looking worn, and before you wear them on a rainy or sunny day.
  • Avoid exposing your boots to chemical contamination. Solvents, strong acids and alkalis will do irreparable damage on leather, whilst commonplace substances like milk and salt are also highly damaging. In the event of exposure, clean the boots immediately.
  • You should only use good quality cleaning substances and ones specific to the material of your boots.

11 DO YOU OFFER A WARRANTY?

Absolutely. At Blundstone we pride ourselves on the quality and durability of our products. Our warranty offers protection against manufacturing defects whether you purchased your boots directly from our online store or from one of our approved resellers.

For more information about our warranty and to file a claim, please visit our warranty page.

12 STILL HAVE A QUESTION?

No problem. If your question wasn’t answered in any of the topics above, please fill out the form below and someone from our customer service team will be in touch promptly. 

13 SPECIAL HOLIDAY EXTENSION

Thinking about buying Blundstones for family or friends this holiday season but worried the 30-day return period cuts it a little close for returns? You’ll be glad to hear we have extended our return period for the holidays. For purchases from the 22nd of November until the 24th of December. We’re giving you some extra time to make sure the boots are right. You’ll have until January 31st 2019 to return your purchases.

14 WANT TO TALK TO A HUMAN?

We understand. Our customer service representatives can be reached Monday-Friday between 9AM-5PM EST at +1 877 344 2525.

 

Women's size guide
Men's size guide
Youth Girls size guide
Youth Boys size guide
Kids size guide
Safety sizes
AU Size US Men US Women
2 3 5
2.5 3 wide 5 wide
3 4 6
3.5 4 wide 6 wide
4 5 7
4.5 5 wide 7 wide
5 6 8
5.5 6 wide 8 wide
6 7 9
6.5 7 wide 9 wide
7 8 10
7.5 8 wide 10 wide
8 9 11
8.5 9 wide 11.5
9 10 12
9.5 10 wide 12 wide
10 11 13
10.5 11 wide  
11 12  
12 13  
13 14  
14 15