Something not just what you wanted – wrong size, color not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days of their delivery and we will refund you the original purchase price.
To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to www.blundstone.com and start a new order.
To return the boots here’s what you need to do:
Put unworn boots and a copy of your invoice in the original shoe box and place in the shipping box (you can use the shipping box the boots came in). Ensure that you keep a copy of your invoice which was shipped with your purchase for your records.
You need to register and print your return label by clicking on the link below
Please note that you will need your website order number or invoice number when processing your return label. This information can be found on the invoice sent with your boots OR you can locate your website order number within your order confirmation email.
If you have questions or issues when undertaking this process please contact our United States Customer Service Centre on 1 877 344 2525 (Toll free). Our customer service team is available 9:00am to 5:00pm (EST).
WHEN WILL YOU RECEIVE YOUR REFUND?
You will receive a full refund to your credit card or PayPal account within 5 business days of your boots being received at our warehouse.
You have 30 days from the day your item shipped to initiate a return.
Items purchased online at www.blundstone.com cannot be returned at any of our dealers. They must be returned directly to us as outlined above.