Free shipping and returns 

(conditions apply)

Returns within United States


Something not just what you wanted – wrong size, color not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days of their delivery and we will refund you the original purchase price.


To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to and start a new order.

To return the boots here’s what you need to do:


Put unworn boots in the original shoe box and place in the shipping box the boots came in.


You need to register and print your return label by clicking on the link below

Please note that you will need your website order number when processing your return label. This information can be found on your order confirmation email or in your account.


If you have questions or issues when undertaking this process please contact our United States Customer Service Centre on 1 877 344 2525 (Toll free). Our customer service team is available 9:00am to 5:00pm (EST).


You will receive a full refund to your credit card or PayPal account within 5-10 business days of your boots being received at our warehouse.

  • You have 30 days from the day your item shipped to initiate a return.
  • Items purchased online at cannot be returned at any of our dealers. They must be returned directly to us as outlined above.
  • We only accept returns for items purchased at
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused. 
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5-10 business days.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

If you believe there is a fault with your boots and you purchased them more than 30 days ago then please go to our Warranty page for information on what to do.