Free shipping & returns (conditions apply)

Returns within United States

Please note that due to COVID-19 as well as high demand, it may take longer to process your return/refund as we have taken measures to reduce the number of workers in our distribution facility at any given time. We appreciate your patience and apologize for any inconvenience.


Something not just what you wanted – wrong size, color not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days of their delivery and we will refund you the original purchase price.


To keep things simple, we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to and start a new order.

To return the boots, here is what you'll need to do:


Put unworn boots in the original shoe box and place in the shipping box the boots came in.


You need to register and print your return label by clicking on the link below. 

Please note that you will need your order number when processing your return label. This can be found in your confirmation email or your Blundstone online account.


If you have questions or issues when undertaking this process please contact our United States Customer Service Centre at or by phone at 1 877 344 2525 (Toll free). Our customer service team is available 9:00am to 5:00pm (EST).


You will receive a full refund to your credit card or PayPal account within 5-10 business days of your boots being received at our warehouse.

  • You have 30 days from the deilvery date to initiate a return.
  • Items purchased online at cannot be returned at any of our dealers. They must be returned directly to us as outlined above.
  • We only accept returns for items purchased at
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused. 
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5-10 business days.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

If you believe there is a fault with your boots and you purchased them more than 30 days ago then please go to our Warranty page for information on what to do.