Free shipping and returns (conditions apply)

Shipping and Returns within United States

Please note that due to COVID-19 as well as high demand, it may take longer to process your order or return as we have taken measures to reduce the number of workers in our distribution facility at any given time. We will send an email with tracking information upon shipment of your order. We appreciate your patience and apologize for any inconvenience.

RETURN POLICY

Something not just what you wanted – wrong size, color not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days of their delivery and we will refund you the original purchase price. Click here to visit our return page.

SHIPPING

We provide shipping options to the 50 United States. We do not ship to the US Territories - Guam, American Samoa, Northern Mariana Islands, Virgin Islands, Puerto Rico, Bajo Nuevo Bank, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll.

If you live in Hawaii or Alaska, we ship using UPS 2nd Day (actual delivery time may vary depending on zip code) for a flat shipping cost of $40 USD.

Please note that due to COVID-19 it may take longer to process your order as we have taken measures to reduce the number of workers in our distribution facility at any given time. We will send an email with tracking information upon shipment of your order. We appreciate your patience and apologize for any inconvenience.

Do you want your boots even faster? For a charge you can select a different shipping option at checkout (Alaska and Hawaii excluded). The charges for expedited shipping are:

  • Next Day Delivery $75.00 USD
  • 2nd Day Delivery $30.00 USD
  • 3rd Day Delivery $20.00 USD

Orders are required to be received by 11.00 a.m. (EST) for additional shipping listed above (Next, 2nd & 3rd Day Delivery). Orders received after that time will be shipped the following business day. 

If you need your boots today, please use our store locator to find a retailer near you.

ORDER TRACKING

Once your order ships you will receive an email notification providing you with the UPS tracking number so you can see where your boots are.

THINGS TO KNOW
  • All orders are dispatched from our USA warehouse.
    115 Melrich Road, Suite 5, Cranbury NJ 08512, USA
  • The warehouse is closed on the following days:
    • New Year’s Day
    • Presidents' Day
    • Good Friday
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Christmas Period - December 24, 25 & 31
  • We do not ship outside the United States of America
CONTACT US

If you need assistance with your delivery, please go to our contact us page.